Refund & Return Policy

Returns/Refund

For new order (haven't shipped) : Cause all orders will auto arrange to produce so if you want to cancel new order please email us within 3 hours since your purchase.After 3 hours your purchase will auto arrange to produce so we can not help you make cancel the order.

For order shipped :
We only accept returns for the following reasons:
1) Low-quality print work or damaged upon delivery.
2) The product is different from what was ordered.

Proof of purchase must be provided. Please provide a clear photo of the problem area for a quick resolution if applicable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery. You (buyer) will be the one who is responsible for paying for the shipping costs for returning the item if not covered by our warranty against manufacturer defects and exchange is not due to our error. About size and material we already noted very clearly on our site, we do not accept exchange or paying for the shipping costs for returning item.

We do not accept return in case of wrong address or package has been stolen (tracking show delivered but have not received it ). Cause when deliver to the wrong address, package may be lost,it usually not return back to our main warehouse (if you think it return, you should give us a tracking return of package ) and this issue is not from us. So all we can do is support you by a huge discount 30-40% (we do not have profit from this order - just want to make you receive what you order ). To avoid 2 case above, please give us full & right shipping address and please pay attention to email, phone and tracking to check where's package.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Shipping
To return your product, you should mail your product to the return address shown on your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your product to reach you may vary.